Vol 31, No 2 (2013)

Journal of Case Studies

Table of Contents

Editorial Board

Editorial Board PDF
Leigh W. Cellucci i-ii

From the Editors

Ideas for Case Research PDF
Cara Peters, Leigh W. Cellucci, Shannon Davis 1-7

Abstracts

Cost of Quality--AT&T's Customer Service PDF
Catherine Gaharan, Karen Foust 8
Front Office Trading: I Want to See the Positions! PDF
Barry J. Minkow, Joseph T. Kastantin, Katherine R. Rick 9
Selection of an HR Generalist at a Public University PDF
Mark A. Johnson, Gundars E. Kaupins 10
Tico Manufacturing: A Case Study of Entrepreneurial Growth PDF
Lou Fowler, Dale Krueger 11
Tom Hoenig and the $600 Billion Bailout PDF
Mike Stellern, Jeremy O'Connor 12
Independent Contractor or Employee: The Exotic Dancer Cases PDF
Paul J. Brennan, Todd S. Lundquist 13
Amazon Kindle Fire Claims an Important Market Position PDF
Laura J. Blake, Karen A. Berger 14
Flat World Knowledge and the College Textbook Market: A Revolution? PDF
Brent D. Beal, Jim Tarter 15

Cases

Cost of Quality--AT&T's Customer Service PDF
Catherine Gaharan, Karen Foust 16-20
Front Office Trading: I Want to See the Positions! PDF
Barry J. Minkow, Joseph T. Kastantin, Katherine R. Rick 21-38
Selection of an HR Generalist at a Public University PDF
Mark A. Johnson, Gundars E. Kaupins 39-52
Tico Manufacturing: A Case Study of Entrepreneurial Growth PDF
Lou Fowler, Dale Krueger 53-61
Tom Hoenig and the $600 Billion Bailout PDF
Mike Stellern, Jeremy O'Connor 62-76
Independent Contractor or Employee: The Exotic Dancer Cases PDF
Paul J. Brennan, Todd S. Lundquist 77-90
Amazon Kindle Fire Claims an Important Market Position PDF
Laura J. Blake, Karen A. Berger 91-97
Flat World Knowledge and the College Textbook Market: A Revolution? PDF
Brent D. Beal, Jim Tarter 98-113


ISSN: 2162-3171